The Adoption Advantage: How Leading PS Teams Get More from Certinia
Webinar Recording
You’ve implemented Certinia. You’re live. You’re seeing results — but there’s still untapped value. Many organizations struggle to fully leverage their PSA investment. Low user adoption, inefficient setups, and underused features often hold teams back from achieving real impact.
Join experts from Diabsolut, Presidio, and Certinia for a roundtable discussion:
• Change Management: Users are often wedded to old spreadsheets or legacy processes and haven't been properly trained or "sold" on why the new system is better for them, not just the business.
• Poor Technical Setup: A confusing initial configuration leads to inefficient workflows. When users have to perform unintuitive "strange clicks" or manual workarounds, they lose patience and revert to working outside the system.
• Customizations: A major technical debt issue. When customizations are made without documentation, no one knows why they exist, making it impossible to troubleshoot or upgrade the platform without breaking things.
• Underutilization: Customers (especially those in "pooled" models) often only use 10-20% of Certinia's capabilities. They are paying for a powerhouse but using it like a basic tracker.
High-performing services organizations take a different approach. They build a culture of adoption — driving efficiency, improving margins, and turning platform data into confident decisions. Organizations that fully leverage PSA tools see up to 19% higher gross margins, and high-adoption teams are far more likely to reach top-tier profitability.
You’ll learn how to:
• A practical framework for assessing and growing adoption across your org (the Adopt → Manage → Measure model)
• Identify and close common adoption gaps
• Unlock more value from your existing Certinia investment • Activate key features that drive efficiency and margins
What can we do for your business?
Montreal Head Office
1425 Trans-Canada Highway,
Suite 020B, Dorval, Québec,
Canada H9P 2W9
TOLL FREE: 1-877-341-3227
LOCAL: 514-461-3314
